. Please give our claim your favorable consideration.
2. Please examine the matter and send us the goodsmeet the shortage as soon as possible.
3. As regards inferior quality of your goods, we claim a compensa- tion of U.S.$0,000.
4. We shall lodge a claim for all the losses incurred as a consequence of your failureship our order in time.
5. Any complaint about the quality of the products should be lodged within 5 days after their arrival.
6. Our customers are complaining of the inferior quality of our products.
7. This seemsbe a very clear case and we hope you will see your waymake a prompt settlement.
8. We regret that your claim on shortage cannot be accepted.
9. Our investigation shows that improper packing caused damage. Therefore we haverefer this matteryou.
0. As the goods are inferior in quality, we are returning the whole of the 20 cases and must ask youreplace them.
. We very much regret the mistake in article number, which resulted in your receiving the wrong goods.
2. The goods we’ve received do not tally with the sample on which we ordered.
3. In view of the long business relations between us, we wishmeet you half waysettle the claim.
4. We hope this unfortunate incident will not affect the relationship between us.
5. Apparently, the shortagedueomission in packing.
6. In view of our friendly business relations, we are preparedmeet your claim for the 25 tons shortage weight.
7. We are sorry that the quality of our goods did not turn outyour satisfaction.
8. We can assure you that such a thing will not happen again in future deliveries.
9. Enclosedthe surveyor’s report on the three damaged cases.
20. Here’s a survey report by a well-known lab in Houston, whose testimonyabsolutely reliable.
W: Hello, Mr. Brown, how are you? Itnicesee you again.
B: How are you, Mrs. Wang. It certainlya pleasuresee you again here.hope you had an enjoyable trip from London.
W: The flight was really long, but it was comfortable sodo not feel very tired.
B:am glad that you had a pleasant trip.hope you are comfortably settled and find things at the hotel satisfactory.
W: Everythingperfect, thank you. Well, now, Mr. Brown, if you do mind, I’ll getthe point.
B: Okay. You wanttake up the subject of the arbutus, do you?
W: That’s right. You see, Mr. Brown, you have probably been ad- vised of the serious damage donethe last consignment of 60 cases of arbutus. Upon its arrival in London on board the S.S. Cornea, it was found, muchour regret, that about 50% of the cases were leaking. Closer inspection by the Health Officers showed that the contents were considered unfit for human consumption.
B: Just a minute, if you please, Mrs.Wang. Have your people in London discovered what were the exact causes of the leakage? It was rather a singular case, for thousands of tons of this product have been exported and this seemsbe the only case of a
shipment being damaged en route.
W:am sorryhavesay it was not en route. It was definitely damaged priorloading onto the S.S. Cornea. You may think it a singular case, yet the fact remains that this has made it
necessary for usfile a claim on you. Here, Mr. Brown,have brought along with me the certificate issued by the London Health Office. It speaks for itself. Asthe causes, closer inspection and examination by our cargo-handling people revealed that the
leakage of juice was brought about damaged tins. They were
evidently broken through careless handling while being loaded onto the ship’s hold in Sydney dock.
B: Ashave said before, the whole businessmost unfortunate. We have never come across such a case of damage during loading.
W:haveremind you that our terms are C.I.F. port of London. While we have full confidence in your Commodities Inspection Bureau, thisa case that occurred after their sampling and analy- sis at the factory. And the broken tins through careless handling and deterioration of the contents en route brought about this state of affairs. Now, Mr. Brown, you are well aware that our business has just started this branch of activities and the loses thus sustained will be a blowthis department.am sure you will think it fair on our part when we suggest that the total value of the parcel should be reduced by 50% and that you should give us an allowance by way of credit for the amountbe set against our future purchases of canned fruits from you.
B: To be fairyour company,am directed by my Sydney branchsettle this issue with you amicably on the condition that you give us a certificate issued by your Health Department. Now that thisavailable,think everything will be in order.
W:am so gladhear of your ready agreement. Your fairness in business dealingunsurpassed. Shall we send you a letter confirming this?
B: As soon as you send us a letter confirming this conversation, we’ll send you a reply immediately.
W: Thanks ever so much for your cooperation, Mr. Brown. Goodbye.
W: Mr. Brown, I’d liketalk with you about something thatgettingbe a problem. I’d like, if possible,see it settled at this meeting.
B: Whatit, Mrs. Wang?
W: It’s about the quality of 300 cartons of dried mushrooms. They reached us two weeks ago, and were immediately examined after they arrived. To our astonishment, about 20% of them were moldy and in many cartons there were even small brownish bugs crawling in and out of the half- eaten mushrooms. We ca accept them in this state. They are unfit for human consumption. And the Medical Officer of Health has issued a ?Stop Notice?on them.
B: Is that so? So far we have had any complaint of this kind. Our mush- rooms have enjoyed a good reputation for their superior quality for years. We are really at a lossunderstand why your lot was found moldy and worm-eaten. Have you any evidence?
W: Certainly. Here’s a survey report by a well-known lab in London, whose testimonyabsolutely reliable.
B: Though everything may be as you say, there are many factors involved. What’s more, your surveyors have not mentioned any cause for the damage.
W: The mushrooms were packed in small one pound plastic bags, sixty of these bagsa carton. Itstated on the surveyor?s report that external conditions of goods at the time of survey are all sound and intact. So itobvious the cause of the damagethat the mushrooms were not completely dried before packing.
B: As you know, before shipment, the Commodity Inspection
Bureau inspected the goods in question. They concluded that the goods were well dehydrated from fresh and choice material and upstandard for export.
W:think the Inspection Bureau at your end, when effecting inspection, only selected a few package at random -- these hap- penedbe upthe standard. The part that was not dried properly, most probably, escaped their attention. As the amount in questiononly 20% of the whole shipment,think itonly reasonable that you should compensate us for the loss.
B: The inspection certificate, whichbased on a random selection of 20% of the consignment as we’ve agreed on beforehand,considered final and binding upon both parties. We do not accept any claims for compensation for loss incurred in transit, because you bought the goods F.O.B. Houston and on shipping quality, not on landed quality. Your claim, in our opinion, should be re- ferredthe insurance company, as the mishap occurred after shipment.
W: We’ve already got in touch with the underwriter. But they have refusedaccept any liability. They attributed the accidentthe effects of dampness during the long sea voyage.
B: That’s a matter over which we could exercise no control, then. I’m afraidhaveinsist that you approach the insurance company for settlement, that is, if you have covered this risk in your coverage.
W: To my regret, we failedcover contamination. Thisan unfortu- nate oversight on our part and a lessonus.
B: Otherwise the insurance company would no doubt have enter- tained your case.
W: Well, live and learn. It seems we’ll havewaive the claim.
Itimportant that you time the shipmentarrive here priorthe expiration of the import license.
A Specimen Letter
As a result of faxes exchanged between us, we are pleasedinform you that we have reached an arrangement regarding your claim on shipment per the S.S. Peace for late delivery.
We have advised you this morning by fax of our appreciation that this matter has now been settled. Enclosed please find our check in the amount of U.S.$56,000 in final and complete settlement of this claim.
Itour hopeexpress again our satisfaction that this mishap has been amicably settled and look forwardpromoting our business relationship with your corporation.
were found broken and the units inside seriously damaged.
arrived in a badly damaged condition.
out of the whole lot were found soiled.
B: Really! That’s something unexpected.
2 A: The goods were in perfect condition when they left here.
B: Accordingour survey report,
the damage was caused by poor packaging.
the goods were carelessly packed.
3 A: Accordingour survey report,
poor packaging caused the damage.
the quality deterioration ocurred in transit.
the breakage took place during transit.
B: That could have happened in transit duerough handling.
high humidity and temperature.
由于 搬运粗糙 很可能在运输途中发生了这样的问题。
4 A: Please look into the matter and have the case settled immediately.
Please see your waymake a prompt settlement of the case.
Please do your bestbring the casea satisfactory close.
B: We’ll check it up with the parties concerned right away.
get in touch with the shipping company and see what can be done.
take the matter up with the underwriters and give you the result as soon as possible.
5 A: Our exports havepass a rigid inspection before they are shipped. Our Inspection Bureau wo let go anything defective.
B: As much asrespect your Inspection Bureau,
it’s obvious that the fruits are no longer suitable for consumption.
one hasadmit that the goods are quite useless now.
it’s clear the goods are unfit for our purpose.
6 A: Our surveyors stated that it was the inferior material used that caused the quality deterioration.
improper packing that caused the damage. carelessness on the part of the manufacturers that caused the shortage.
B: In a case like this, one cannot rule out other possibilities.
7 A:We have no alternative butlodge a claim with you.file against you a claim for $5,000.
to make a claim with you for a compensation of $3,000. B:We’ll certainly consider a claim, if there’s sufficient evidence. We’ll entertain a claim if itsupported by adequate documents. We would accept a claim if we were at fault.
8 A: What are you goingdo about this?
B: We’ll send you correct productsreplace the wrong ones.
new productsreplace the damaged ones.
quality productsreplace the imperfect ones.
0.5pt; FONT-FAMILY: 宋体; mso-hansi-font-family: 'Times New Roman'; mso-ascii-font-family: 'Times New Roman'; mso-bidi-font-size: 2.0pt; mso-font-kerning: .0pt; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA">我们会把质量好的产品运过来替代那些劣质品。